There are unprecedented times and we recognise that the current situation required all of us to be more thoughtful in the way we approach our daily activities. Your safety and well-being is our primary concern, and we would like to assure you that we are doing everything in our power to provide an uncompromising level of service, while gaining your trust and confidence.

To reiterate our commitment, we are redefining our hygiene and cleaning protocols. This is approach we are taking to elevate our health, safety and hygiene protocols with stringent measures that ensure a safe environment while you continue to enjoy your time spent with us.

We continue to closely monitor and adapt, thereby prioritising the safety and well-being of our guests and one another.

We look forward to welcoming you and assure you a remarkably safe stay, where caution is the new normal.

Ensuring safety at every stage

❖ Protective gear including masks and gloves for all our associates are available to provide a

safe environment for our guests

❖ EPA approved chemicals that target a broad spectrum of viruses and bacteria

❖ Frequent cleaning and sanitisation of all surfaces across public areas at regular intervals

❖ Rigorous deep cleaning and application of disinfectants in guests rooms

❖ Cleaning of all high-touch points like door handles, counter tops, tables and chairs with

disinfectant at regular intervals

❖ A dedicated hygiene manager to ensure that all protocols/measures are strictly followed

❖ All staff members are fully vaccinated and first aid qualified

Maintaining highest standards of hygiene

    ❖ Use of hands sanitisers in the public areas of the Lodge
    ❖ Use of PPE for the kitchen team to prevent cross contamination
    ❖ Washing and sanitisation of vegetables, fruits and other produce
    ❖ Preparation of food in small quantities to ensure fresh food is served to the guests
    ❖ Hygiene training for all the team members

Precautionary measures taken by Hidden Lodge with regards to COVID-19.

To ensure a comfortable and safe environment for our guests and employees, Hidden Lodge follows official information from the New Zealand Government, and in accordance with the World Health Organization, has implemented the following measures.

Common Areas

❖ Use of a high performance deep cleaning process in all common guest and
employee areas using a variety of high end products from well-known providers of
cleaning and hygiene solutions for the hospitality industry.
❖ Hand sanitizing stations are available in all guest areas
❖ Guests are advised to practice social distancing by standing at least 2 metres away
from other guests not traveling together with them.
❖ Guests are also asked to sign in with a QR code displayed in the entrance of the
lodge.
❖ Hot Tub filled with fresh water for each use
❖ Sauna cleaned daily

    Kitchen

    ❖ Our kitchen utensils are washed and disinfected thoroughly with the high end
    products
    ❖ Operational kitchen must be sanitized at regular intervals
    ❖ Limit number of staff to the minimum required
    ❖ Proper cleaning of vegetables, meats and all other materials that are required in the
    kitchen: use approved sanitizing after each use
    ❖ All tools must get sanitized after each use

    Guest Rooms

    ❖ All rooms are thoroughly cleaned and disinfected using high end product solutions
    after each check out
    ❖ All bed linen and towels can be refreshed as per guest request for longer stays
    ❖ Disinfection of high touch items such as door handles, switches, phones, remote
    controls, mini bar, pens, computer etc.
    ❖ Mobile massage – operating procedures on file

      Strict hygiene for all Employees

      ❖ All employees receive training on Covid-19 safety and sanitation protocols
      ❖ Employees showing symptoms of any illness will not be allowed to enter the resort
      ❖ Shifts must be staggered to avoid staff room crowding

        Receiving Tools

        ❖ Date tag receiving goods before taking them inside the storeroom, details all recorded
        including temperature of meat & fish.
        ❖ Vendors are advised on how we accept goods and how their staff must arrive with necessary
        protective gear

          We’re ready to welcome you for a remarkably safe stay, where caution is the new normal.