There are unprecedented times and we recognise that the current situation required all of us to be more thoughtful in the way we approach our daily activities. Your safety and well-being is our primary concern, and we would like to assure you that we are doing everything in our power to provide an uncompromising level of service, while gaining your trust and confidence.
To reiterate our commitment, we are redefining our hygiene and cleaning protocols. This is approach we are taking to elevate our health, safety and hygiene protocols with stringent measures that ensure a safe environment while you continue to enjoy your time spent with us.
We continue to closely monitor and adapt, thereby prioritising the safety and well-being of our guests and one another.
We look forward to welcoming you and assure you a remarkably safe stay, where caution is the new normal.
Ensuring safety at every stage
❖ Protective gear including masks and gloves for all our associates are available to provide a
safe environment for our guests
❖ EPA approved chemicals that target a broad spectrum of viruses and bacteria
❖ Frequent cleaning and sanitisation of all surfaces across public areas at regular intervals
❖ Rigorous deep cleaning and application of disinfectants in guests rooms
❖ Cleaning of all high-touch points like door handles, counter tops, tables and chairs with
disinfectant at regular intervals
❖ A dedicated hygiene manager to ensure that all protocols/measures are strictly followed
❖ All staff members are fully vaccinated and first aid qualified
❖ All guest must be fully vaccinated, with vaccine passports being verified upon check in
Maintaining highest standards of hygiene
- ❖ Use of hands sanitisers in the public areas of the Lodge
❖ Use of PPE for the kitchen team to prevent cross contamination
❖ Washing and sanitisation of vegetables, fruits and other produce
❖ Preparation of food in small quantities to ensure fresh food is served to the guests
❖ Hygiene training for all the team members
We’re ready to welcome you for a remarkably safe stay, where caution is the new normal.